Payment/ Reservation

Q.How can I pay through each way in detail?

1)     Required information for Domestic remittance

·       The name of bank: IBK 기업은행

·       Account number: 233-092140-01-014

·       Holder주식회사 스테이즈

·       The name of the person who remitted the money should be same as the one of the person who booked. When it is different each other, please let us know. 

2)     Required information for Overseas remittance(KRW)

·       The name of bank: Industrial Bank of Korea

·       Account number: 233-092140-01-014

·       Holder: Stayes Inc.

·       Swift Code: IBKOKRSE (or IBKOKRSEXXX)

·       Country: Korea, Republic of

·       Bank information

-  Address: 50, Euljiro2(i)-ga, Jung-gu, Seoul, Korea

-  Contact: +82-2-1566-2566

3)     Required information for Paypal payment

·        We will send you a payment request e-mail.

                 You can simply pay using an overseas credit card through this e-mail, even if you don't have a PayPal account.

        (VISA, MasterCard, American  Express, Discover)

Q.Can I visit properties before making a reservation?

The decision for reservation can be made after visiting the room selected for checks in person.

The appointment for visit of the room can be set by your request through submission of inquiry, e-mail and  the real-time chatting.

Q.I can't find any interesting properties.

If you can't find any interesting properties at Stayes, please leave your specific preference through "REQUEST RESIDENCE" at the top of website in order for us to locate a more suitable room for you!

Q.What should I do when any problems come up during the stay?

If you leave your message at Stayes regarding any troubles with the property, it will be delivered to the host, who will arrange for the repairs, replacement or any other appropriate actions.

(In case the damage was caused by the fault of the customer, the charges for the repairs will be claimed to the customer)

In regard of the other miscellaneous problems (clogging of the toilet or the drainage from the washstand and others) that can occur during the stay, Stayes aid through the online counselling for fast resolution of the problems.

Q.Smoking indoor is allowed?

It is against the law to smoke indoors in Korea.

You will be fined for violating the law. All Stayes rooms are smoke free.

Q.Can I stay with my pet?

In general, it is not easy to stay with the pets.

There can be different reasons for this but if the stay with a pet is inevitable, Stayes will help you find out the suitable room as much as possible.

If the agreement is obtained from the host, you can stay with your pet but additional charge may be billed depending on the case when you leave the room.

Q.How can I contact Stayes?

Business hour  Weekdays 10:00 ~ 21:00 Saturday 10:00 ~ 19:00

KakaoTalk ID  stayes

Wechat business account ID  stayeskorea

E-mail  friends@stayes.com

Phone number  070-5121-3028 (+82-70-5121-3028)